Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Kerry Patterson
2004
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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson (2004)
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Biblioteca Tlacuilo, Coyoacán
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